Patient Rights and Our Responsibilities

At Michael Garron Hospital (MGH), patients, family members, friends, staff, credentialed clinicians, volunteers and learners are committed to working with one another. When we work together, care is safe, appropriate, patient-centred and in line with our values. 

Patients, family members, friends, staff, credentialed clinicians, volunteers and learners will: 

• Give and receive fair and compassionate treatment regardless of religion, ethnic origin, age, sex, gender identity, gender expression, sexual orientation or ability. 
• Commit to respecting and integrating traditional healing practices, ceremonies and medicines as part of a community member’s healing journey.
• Welcome family and friends to be a part of care, as wanted by the patient. 
• Communicate in a way that is clear, open, honest and accessible. 
• Share information that will help make informed care and treatment decisions. 
• Listen to and respect each other’s ideas and choices. 
• Respect each other’s privacy. 
• Create a safe place to talk about what went well and what can be improved. 
• Work together to build a safe environment. 
• Work together to makes things better.

We’re here to support you. If you have feedback or a concern, please contact the unit manager or our Patient Experience Team.