MGH's main entrance on Coxwell Avenue is closed as the next phase of our redevelopment project begins. Patients and visitors can use the new temporary main entrance on Sammon Avenue between Coxwell Avenue and Knight Street. View our campus map.
At Michael Garron Hospital, we believe that care is delivered with patients and families - not to or for them. This philosophy is at the heart of everything we do. Our approach to patient experience spans across all clinical and non-clinical areas, recognizing that every interaction matters.
To us, patient- and family-centered care means:
Patient- and family-centred Care (PFCC) leads to better health outcomes, improved patient and family experience, better staff satisfaction, and more effective allocation of resources. It's not just the right thing to do - it's the foundation of exceptional healthcare.
What is Patient and Family Engagement?
Patient and family engagement is the meaningful involvement of patients, families, and caregivers in their own healthcare and the design, delivery, and evaluation of health services. Their experiential knowledge is recognized, and power is shared in ongoing, meaningful, constructive relationships at all system levels.
At MGH, patient and family engagement is a key enabler of patient- and family-centered care and patient experience. Our goal is to create a strong culture of patient, caregiver, and public engagement to support high quality health care.
How we Partner with Patients, Families and Caregivers
Patients and families have a lot to offer. Here are some ways you can get involved:
Patient Experience Partners are volunteers with lived experience as pa patient/caregiver who share their own thoughts and ideas to represent the voices of patients and families. This point of view helps us improve programs, education and the way we design care. Learn more about Patient Experience Partners and how you can become a volunteer.
The Patient Experience Panel (PEP) is a diverse committee of Patient Experience Partners who partner with hospital staff on projects that impact patient and family care. Panel members learn about current hospital initiatives and represent MGH in the community.
Learn more about the Patient Experience Panel and how you can become a member.
MGH learns about the experience and quality of care that we provide by sending surveys to patients by email after their discharge. If you have provided an email address, you may receive a survey about two days after you go home. It would be very helpful if you could fill out the survey as we greatly value your feedback. These surveys let us know what we are doing right and where we need to improve. Your responses and comments will directly impact on the care and services we provide to patients and families.
