This survey is conducted by Accreditation Canada, an independent organization that works with the Health Standards Organization to inspire people to make positive change that improves the quality of health and social services in Canada and around the world.
The purpose of this survey is to assess the hospital against national healthcare standards and identify what is being done well and where there is room for improvement. The survey includes everyone inside the hospital such as staff, physicians, volunteers and the Board of Directors and individuals outside of the hospital including patients and care partners.
Taking part in this survey is one of the many ways that MGH demonstrates its commitment to providing safe, high-quality care for patients and maintaining continuous quality improvement efforts based on expert feedback and the patient voice.
For patients, seeing the Accreditation Canada seal means that they can rest assured knowing that the hospital has been reviewed by experts who understand the standards of care and that its staff and leaders are working hard to meet those standards.
MGH's next survey will take place from Monday, April 28 to Thursday, May 1, 2025. Learn more here.
In 2021, MGH received Accreditation Canada’s highest recognition of Exemplary Standing demonstrating that it attained the highest level of performance – achieving excellence in meeting program requirements.
Safety was one of the eight quality dimensions measured in the Accreditation process. Surveyors noted that the hospital’s culture of openness and transparency with incident reporting created an environment where staff were comfortable discussing patient safety issues. Read the full report here.
MGH has been awarded 34 Leading Practices by Accreditation Canada. Leading Practices recognize solutions that improve quality in health service delivery. To qualify for a Leading Practice, an initiative must meet a variety of stringent criteria: it must be innovative and creative, client or family-centred, evaluated, able to demonstrate intended results, sustainable and adaptable by other organizations.
MGH leading practices include:
To learn more about MGH's leading practices visit the Health Standards Organization (HSO) Leading Practice Library
