MGH campus transformation
MGH’s campus transformation continues with major renovation work this winter and spring. Patients and visitors can expect to experience hallway closures and detours around the hospital. Read more here.
MGH’s campus transformation continues with major renovation work this winter and spring. Patients and visitors can expect to experience hallway closures and detours around the hospital. Read more here.
Virtual care is an interaction between patients and their healthcare providers, which may include: telephone, video, or secure electronic messaging. Your health care team talks to you about your current health status, any symptoms you are experiencing and your needs.
Michael Garron Hospital (MGH) provides virtual care to offer new ways of caring for our patients safely and effectively. This means that we will be using video and audio technologies for some patient appointments, rather than asking you to come to the hospital to meet in person. MGH uses Zoom and OTN for video visits and some clinics offer telephone visits.
Please keep in mind that not all appointments are suited for virtual care. Speak to your care team to find out if a virtual appointment is an option for you.
Your care team may call you to discuss changing your upcoming appointment to a virtual one.
The decision on which type of virtual visit you have will be made based on your care needs and the technology you and the clinic have access to.
Your care team will call you on the phone at a scheduled time. You and your care team talk about how you’re feeling, your questions and next steps in your care plan.
You can expect a phone call from your care team within 1 hour from your scheduled appointment start time.
MGH uses a secure video conferencing tool provided by Ontario Telemedicine Network (OTN) for video calls. OTN is funded and fully supported by the Government of Ontario to enable people to receive care at home. Zoom for Healthcare is another secure video conferencing tool which can be used by hospitals.
Your care team will call you on your smartphone or computer using OTN or Zoom for Healthcare at the scheduled time. You and your care team talk about how you’re feeling, your questions and next steps in your care plan. If you have trouble with the video system, your care team will call your telephone number instead.
Please log on 15 minutes before your appointment time. Your appointment will begin within 30 minutes from your scheduled appointment start time.
MGH's emergency department is offering same-day virtual appointments to improve access to urgent care for our community. An appointment with our virtual emergency department will help patients with urgent concerns determine if their condition can be managed virtually or if they should come to the hospital in-person. Click here to learn more.