Patient Experience Partners

Patient centred care is a focus at MGH. We believe that by working with patients and families, we can improve the way we deliver care. We aim to create a culture of patient centred care where we are always focusing on the experiences of our patients and families.

To us, patient-centered care means:

• Seeing patients as experts in their own experience and working with them to improve the quality, safety, and satisfaction of their care.
• Partnering with patients and families to ensure their voice is heard at all levels of the organization, from the bedside to the boardroom. Examples include developing policy, building processes, and working together on projects.

Patients and families have a lot to offer. Here are some ways you can get involved:

Patient Experience Partners

Patient Experience Partners share their own thoughts and ideas to represent the voices of patients and families. This point of view helps us improve programs, education, and the way we design care.

Learn more about Patient Experience Partners

Patient Experience PanelThe Patient Experience Panel (PEP) is a committee of Patient Experience Partners that work  with hospital staff on projects that impact patient care. Panel members learn about the hospital and represent MGH in the community.

Learn more about the Patient Experience Panel

Patient Satisfaction Surveys

Patient Satisfaction Surveys are sometimes sent to patients about 4 weeks after they have been discharged from MGH. By answering the questions, you can give us feedback about the care and service you received while at MGH. It would be very helpful if you could fill out the survey  as we greatly value your responses. Your feedback will help us know what we are doing right, and what we need to do better. Survey responses are summarized and shared across the hospital so we can make changes.