As of March 21, 2025, MGH’s main entrance on Coxwell Avenue is closed as the next phase of our redevelopment project begins. Patients and visitors can use the new temporary main entrance on Sammon Avenue between Coxwell Avenue and Knight Street. View our campus map.
Patient-centred care is a focus at Michael Garron Hospital (MGH). We believe by working with patients and families, we can improve the way we deliver care. We aim to create a culture of patient-centred care where we are always focusing on the experiences of our patients and families.
To us, patient-centered care means:
Patients and families have a lot to offer. Here are some ways you can get involved:
Patient Experience Partners share their own thoughts and ideas to represent the voices of patients and families. This point of view helps us improve programs, education and the way we design care.
Learn more about Patient Experience Partners.
The Patient Experience Panel (PEP) is a committee of Patient Experience Partners that work with hospital staff on projects that impact patient care. Panel members learn about the hospital and represent MGH in the community.
Learn more about the Patient Experience Panel.
MGH learns about the care that we provide by sending surveys to patients by email after their discharge. If you have provided an email address you may receive a survey about two days after you go home. It would be very helpful if you could fill out the survey as we greatly value your feedback. These surveys let us know what we are doing right and where we need to improve. Your responses and comments will directly impact the care and services we provide to patients and families.
