MGH campus transformation
MGH’s campus transformation continues with major renovation work this winter and spring. Patients and visitors can expect to experience hallway closures and detours around the hospital. Read more here.
MGH’s campus transformation continues with major renovation work this winter and spring. Patients and visitors can expect to experience hallway closures and detours around the hospital. Read more here.
Patient centred care is a focus at MGH. We believe that by working with patients and families, we can improve the way we deliver care. We aim to create a culture of patient centred care where we are always focusing on the experiences of our patients and families.
To us, patient-centered care means:
Patients and families have a lot to offer. Here are some ways you can get involved:
Patient Experience Partners
Patient Experience Partners share their own thoughts and ideas to represent the voices of patients and families. This point of view helps us improve programs, education, and the way we design care.
Learn more about Patient Experience Partners
Patient Experience PanelThe Patient Experience Panel (PEP) is a committee of Patient Experience Partners that work with hospital staff on projects that impact patient care. Panel members learn about the hospital and represent MGH in the community.
Learn more about the Patient Experience Panel
Patient Satisfaction Surveys
Patient Satisfaction Surveys are sometimes sent to patients about 4 weeks after they have been discharged from MGH. By answering the questions, you can give us feedback about the care and service you received while at MGH. It would be very helpful if you could fill out the survey as we greatly value your responses. Your feedback will help us know what we are doing right, and what we need to do better. Survey responses are summarized and shared across the hospital so we can make changes.