Microsoft Outage
As part of a widespread Microsoft outage affecting North America, email and some applications are currently unavailable. There is no impact on patient care delivery.
IT Resources
The following information is intended for Michael Garron Hospital staff and physicians to securely access internal corporate applications and systems remotely.
IT FORMS
Information Technology (IT) Forms || Access various system, hardware and application request forms using the secure iCare staff portal.
VPN - Remote Access Overview for first-time users
- Step 1 - Review & Complete the VPN Remote Access Request Form.
- Step 2 (optional) - If accessing Citrix applications, install Citrix Workspace software on your computer. Download Citrix Workspace.
- Step 3 - Install Symantec VIP Access software on your computer (or smartphone). Download Symantec VIP.
- Step 4 - Wait for your access approval confirmation email from the IT Helpdesk.
- Step 5 - Access VPN from the MGH Website "For Staff" page, or:
- Option 1) Log in to Full VPN here: https://vpn.tehn.ca; or
- Option 2) Log in to Citrix Storefront here: https://citrix.tehn.ca.
VPN - Setup Instructions
- Full VPN Access Setup - Download instructions here.
- Citrix StoreFront* Setup - Download instructions here.
* formerly known as Citrix XenApp
VPN TERMINOLOGY EXPLAINED
- VPN Full Access >>> Grants users access to the MGH hospital network as though they are sitting on-premise.
- Citrix Storefront = Citrix WebApps = Citrix XenApps >>> All these terms mean the same thing and are sometimes used interchangeably. "Citrix Storefront" replaces these terms. The Storefront grants users access to various Citrix and web-based applications, including Cerner, Muse, ESM Scheduling, Dragon, etc.
- Citrix Gateway >>> The gateway is a plug-in tool. It is required for users to access the Full VPN environment.
- Citrix Workspace = Citrix Receiver >>> These are applications required to access the Citrix Storefront. The Workspace app replaces the legacy Receiver app however, the Receiver app will continue to work if already installed.