MGH campus transformation
MGH’s campus transformation continues with major renovation work this winter and spring. Patients and visitors can expect to experience hallway closures and detours around the hospital. Read more here.
MGH’s campus transformation continues with major renovation work this winter and spring. Patients and visitors can expect to experience hallway closures and detours around the hospital. Read more here.
Last updated on December 12, 2022
Updates to MGH’s Visitor Policy: At MGH, we know how important visitors are to our patients. We are making the following changes to our visitor policy:
In order to maintain the health and safety of our patients, staff, visitors and community at large, MGH has implemented the following entry restrictions and enhanced screening precautions:
Medical grade masks will be available to patients and visitors entering the Sammon Ave. entrance and the Coxwell Ave. entrance.
Some departments are using virtual appointments to reduce the number of people in the hospital. During a virtual appointment you do not come to the hospital to meet in person. Instead, you speak with your care team using a regular telephone, smartphone or your computer. Click here for more information if you have been scheduled for a telephone or virtual appointment with your care team at MGH.
Before visiting the hospital for an appointment, please contact the clinic ahead of time if you:
As of Monday, June 27, patients attending an outpatient appointment at MGH can have one (1) escort accompany them if it can be accommodated by the unit/clinic.
Space in our waiting rooms is prioritized for patients. If space permits, we will support the presence of patient escorts in the waiting room. Patient escorts may be asked to wait outside if the waiting room reaches maximum capacity.
Protecting the health and safety of our patients, staff and community is our top priority. We continue to update our visitor guidelines as the COVID-19 situation evolves in our community.
Patients who are under investigation for respiratory infections (including COVID-19), are able to have one (1) visitor at a time. Visitors must wear a mask at all times when in the patient room (no eating or drinking).
Patients admitted to MGH can have two (2) visitors at the bedside at a time during visiting hours (10 A.M. – 8 P.M.).
Patients at end-of-life:
Patients at end-of-life may have extended visiting hours. Please speak with the clinical team about a visiting plan.
Patients in labour and post-partum:
A patient in the Family Birthing Centre may have two (2) visitors with them at a time for labour support and to assist with caring for the baby.
Patients in Special Care Nursery
Paediatric patients (less than 19 years old):
Paediatric patients may have two (2) visitors with them at a time. There are no set visiting hours for paediatric patients.
Child & Adolescent Mental Health Inpatient Unit:
Adult Mental Health Inpatient Unit:
All visits must be booked in advance. Please contact the unit to arrange a time.
If you would like to pursue an exception to the Family Presence (Essential Visitors) or Proof of Vaccination policies, please contact the Patient Relations office via email at @email or via phone at 416-469-6096. A Patient Experience Specialist will guide you through the appeals process.
In addition to passing self-screening, all visitors must abide by the following guidelines:
MGH CARE PARTNERS
At Michael Garron Hospital (MGH) we know that the support of family and friends (chosen by the patient) is an essential part of the healing process. We are committed to growing our culture of Patient-and-Family-Centered Care where friends and family members are seen as essential care partners who are key players in the quality, safety and experience of patient care. During the COVID-19 pandemic, the need to recognize family caregivers has become even more important. This is why MGH has introduced the Care Partners Program, formalizing the role of family caregivers in the hospital.
Care Partners provide emotional, cognitive and/or physical care to their loved ones and function as a care team member. They are often family or close friends who know the patient’s health history, lifestyle and personal values. Having a familiar person available to patients who can provide different types of support can help improve their health outcomes. Some of the ways Care Partners participate in patient care include:
Care Partners make a formal commitment to supporting the patient during their time at MGH and will be able to be at the bedside for longer periods of time as negotiated with the care team. As part of this commitment, Care Partners are required to be vaccinated for COVID-19.
If you have questions about the Care Partners program, or would like to become a Care Partner, please speak with the leadership team of the patient’s unit or contact Patient Relations.
VIDEO FAMILY VISITS
We understand that in-person visits may be difficult for some patients and their loved ones. Virtual visiting (arranged for patients using the Zoom platform on a hospital iPad) is available in all clinical areas. Click here to learn more about our Video Family Visit program.