MGH campus transformation
MGH’s campus transformation continues with major renovation work this winter and spring. Patients and visitors can expect to experience hallway closures and detours around the hospital. Read more here.
MGH’s campus transformation continues with major renovation work this winter and spring. Patients and visitors can expect to experience hallway closures and detours around the hospital. Read more here.
As of Monday, March 16, 2020, the Patient Relations office will no longer be able to facilitate walk-in consultations. Patients wishing to contact the team can use the following methods:
Thank you for your understanding.
There may be times when you, a family or community member needs help to find information or voice a concern. If your healthcare team is unable to help, our patient relations consultant is available to assist you.
The consultant can help you by:
Please note that we are unable to provide personal health information for any patient without their consent. In most cases, we will need the patient’s permission before following up on concerns about their care.
Walk-ins are accommodated when possible. Appointments are usually available on the same day.
If you are a patient or family member of a patient currently receiving care within the hospital, and you have a concern:
If you are a patient or family member of a patient who has previously received care at Michael Garron Hospital:
We will respond by the same method you have used to contact us, usually within one business day.
MGH does not take responsibility for any lost or misplaced patient or visitor belongings.
The hospital recommends that patients avoid bringing belongings with them to MGH. This includes, but is not limited to, cash, jewelry, keys, watches, belts, clothing, and footwear. Patients are also responsible for items they need on a daily basis, such as glasses, hearing aids, dentures, and medications. Where possible we suggest that patients pass their belongings to a friend of family member for safekeeping.
To keep personal belongings safe, we recommend that patients, caregivers, or family members:
If you have lost your belongings while at the hospital, we will do our best to help locate them. Please report the missing items to the unit/area Manager immediately. If you have already left the hospital, please contact Patient Relations to coordinate a search.