Patient Rights & Our Responsibilities

At Michael Garron Hospital (MGH), patients, family members, friends, staff, physicians, volunteers and learners are committed to working together to ensure care is safe, appropriate, patient-centred and consistent with our values of excellence, kindness and respect.

Patients, family members, friends, staff, physicians, volunteers and learners will:

• Provide and receive fair and compassionate treatment regardless of religion, ethnic origin, age, sex, gender identity, gender expression, sexual orientation or disability
• Welcome family and friends to be involved in care, as desired by the patient
• Communicate clearly, openly and honestly
• Share information that will assist in making informed care and treatment decisions
• Listen to and value each other’s viewpoints and choices
• Respect each other’s privacy
• Create a safe place to have difficult conversations and to share successes and opportunities
• Work together to provide a safe environment
• Work together to continuously improve clinical programs, education, and the design of the care environment