MGH campus transformation

MGH’s campus transformation continues with major renovation work this winter and spring. Patients and visitors can expect to experience hallway closures and detours around the hospital. Read more here.

Patient Rights & Our Responsibilities

Our commitment to each other

At Michael Garron Hospital / Toronto East Health Network, patients, family members, friends, staff, physicians, volunteers, and learners are committed to working together. When we work together, care is safe, appropriate, patient-centred, and in line with our values. 

Patients, family members, friends, staff, physicians, volunteers, and learners will: 

  • Give and receive fair and compassionate treatment regardless of religion, ethnic origin, age, sex, gender identity, gender expression, sexual orientation, or ability. 
  • Commit to respecting traditional healing practices, ceremonies, and medicines as part of a community member’s healing journey.
  • Welcome family and friends to be a part of care, as wanted by the patient. 
  • Communicate in a way that is clear, open, and honest. 
  • Share information that will help make informed care and treatment decisions. 
  • Listen to and respect each other’s ideas and choices. 
  • Respect each other’s privacy. 
  • Create a safe place to talk about what went well and what can be improved. 
  • Work together to build a safe environment. 
  • Work together to makes things better.

We’re here to support you. If you have feedback or a concern, please contact the unit manager or Patient Relations:

Phone:  416-469-6096
Email:  @email

Was this page helpful?