Patient Rights & Our Responsibilities

At Michael Garron Hospital / Toronto East Health Network, patients, family members, friends, staff, physicians, volunteers, and learners are committed to working with each other. When we work together, care is safe, patient-centred and in line with our values. 

Patients, family members, friends, staff, physicians, volunteers and learners will: 

• Give and receive fair and compassionate treatment regardless of religion, ethnic origin, age, sex, gender identity, gender expression, sexual orientation, or ability. 
• Commit to respecting traditional healing practices, ceremonies, and medicines as part of a community member’s healing journey.
• Welcome family and friends to be a part of care, as wanted by the patient. 
• Communicate in a way that is clear, open, and honest. 
• Share information that will help make informed care and treatment decisions. 
• Listen to and respect each other’s ideas and choices. 
• Respect each other’s privacy. 
• Create a safe place to talk about what went well and what can be improved. 
• Work together to build a safe environment. 
• Work together to makes things better.

We’re here to support you. If you have feedback or a concern, please contact the unit manager or Patient Relations:

Phone:  416-469-6096
Email:  @email