MGH’s campus transformation continues with major renovation work. Patients and visitors can expect to experience noise, hallway closures and detours around the hospital. Learn more about our campus transformation.
At Michael Garron Hospital (MGH), we know that people come to the hospital during times of need and require support from their family and friends. We want to build an environment where staff, credentialed clinicians, learners and volunteers work with patients, their families and Care Partners to provide the best care possible.
VISITING A PATIENT AT MGH
Families and Care Partners are welcome according to the patient’s wishes. The length of visits and the number of people at the bedside at any one time will be determined by the patient, family and clinical team. Decisions will take into account the needs of the patient, their roommate (if applicable) and environmental capacity.
On most units, there are no set visiting hours and visits do not have to be booked in advance. If you would like to visit a patient at MGH, please contact the unit they are staying in to confirm a date and time you are able to visit.
- Because of therapeutic patient programs that happen during the day, visitors to the Adult Inpatient Mental Health Unit and the Child & Adolescent Inpatient Mental Health Unit will continue to book visits in advance.
To support families, children under the age of 12 are welcome to visit when accompanied by an adult who is not the patient.
VISITING A PATIENT WITH INFECTION CONTROL PRECAUTIONS
Visitors and Care Partners for patients who have infection control precautions (including COVID-19) will follow the guidelines above (no additional restrictions). Visitors may be required to wear a special mask and/or gown when in the patient room. Please speak with the healthcare team and follow the signage on the patient’s door.
WEARING A MASK
Patients and visitors must continue to wear a mask in the following areas:
- Shared patient care spaces (e.g. dialysis, cancer treatment and rehabilitation gyms).
- The Stavro Emergency Department as it is a high-volume area with many patients presenting with respiratory viral symptoms.
MGH staff will continue to mask when providing direct patient care.
Masking is optional for patients, visitors and staff at all other times. Masks will continue to be available at hospital entrances and in patient care areas.
GETTING TO MGH
If you are coming to visit MGH for the first time, please review our Getting Here page for our address and information about TTC/vehicle access and parking.
WHAT TO EXPECT
In order to maintain the health and safety of our patients, staff, visitors and community at large, MGH has implemented the following entry restrictions and enhanced screening precautions:
ENTERING THE HOSPITAL
Entry into the hospital is restricted to the Sammon Avenue entrance and the Coxwell Avenue entrance.
Visitors and Care Partners must complete self-screening when they enter the hospital. Screening questions can be found in both the Thomson Centre Lobby and Coxwell Lobby. Any patients or visitors who fail self-screening cannot enter the hospital and should call their healthcare provider or Health811.
FOOD AND BEVERAGE
If you are visiting a loved one, please do not remove your mask to eat or drink. Those who require a safe space to eat or drink during their visit due to dietary needs may use the Moez & Marissa Kassam Food Court, located in the M Zone on the first floor of the Thomson Centre.
VIDEO FAMILY VISITS
We understand that in-person visits may be difficult for some patients and their loved ones. Virtual visiting (arranged for patients using the Zoom platform on a hospital iPad) is available in all clinical areas. Learn more about our Video Family Visit program.