Patient Registration

Being admitted to the hospital

Our Ange & Adrian Rocca Patient Registration Department registers patients who are visiting the hospital to receive care. We are committed to making your time at Michael Garron Hospital (MGH) as comfortable as possible. 

Registration is an important step in your care. If you have an appointment or are being admitted to the hospital, please arrive at Patient Registration at least 30 minutes in advance. 

What you need to bring

See the list of items and documents you must bring with you if you have an appointment or are being admitted to the hospital.  

During registration

Registration is an important step in your care, and your information must be checked each time you visit the hospital. In a process called positive patient identification, our staff will verify your identification when you register. They will also ask you infection control screening questions.

We check your information each time you visit the hospital. In a process called positive patient identification, our staff will verify your identification when you register. They will also ask you infection control screening questions. 

At Michael Garron Hospital (MGH), we believe that all patients deserve equitable access to high-quality healthcare.  You will be asked to participate in the “We Ask Because We Care” Health Equity Data Survey.  This is a short survey that asks questions about your background such as your race, gender, the language you speak and your income. Your answers help us learn more about you so that we can improve our healthcare services. This survey is completely optional and confidential. You can choose to skip any questions you do not wish to answer by selecting “Prefer not to answer”.  

Self-registration options

Self-registration Kiosks

Patients who have an appointment at MGH can choose to check-in at self-registration kiosks at Patient Registration. Patients must have a valid Ontario health card to use the self-registration kiosks. Patients arriving for a surgery procedure in the Operating Room cannot use the kiosks and must line up to register in-person with a registration clerk in our department. 

How to use the self-registration kiosks 

1. When you arrive at the kiosk, swipe or scan the back of your health card. If you have an old red-and-white health card, you can manually enter your health card number. You will be asked to answer travel screening questions and verify your contact information. 
2. Once you have completed the check-in, a wayfinding slip with directions to the clinic where your appointment is scheduled will print out. If the slip asks you to pick up your wristband, please see the registration clerk located next to the kiosks for your wristband.
3. Once you have your wayfinding slip and wristband, please proceed to the clinic where your appointment is scheduled. If you need help finding your clinic, you can use our hospital campus map, see the detailed maps near our elevators or talk to a one of our volunteers.  

Mobile web app (no download needed)

Starting September 2025, patients who have an appointment at select clinics at MGH can register or check in using an online app on their cellphone. The online app, Convey, allows you to: 

•  View your appointments online
• Update and verify your information online before you arrive at the hospital
• Register for your appointment from your cellphone
• Receive directions to the clinic

For more information, please visit our Convey Mobile Web App webpage.