Specialist

- Four years recent and related experience working in a healthcare environment, required.
- Experience in designing, developing and delivering adult education.
- Research expertise in patient education.
- Proficiency in Microsoft Office includingd emonstrated expertise with Access, Excel, PowerPoint and Word.
- Graphic design experience, an asset.
- Experience with publishing software such as Photo Shop & Adobe and managing web content, preferred.
- Excellent communication, coaching, facili tation and presentation skills combined with the ability to teach adults in different learning environments.
- Knowledge of accessibility legislation and requirements.
- Strong customer service experience, required.
- A strong collaborator with the ability to maintain partnerships with multiple, diverse stakeholder groups.
- Ability to effectively lead change and manage projects.
- Minimum 10 years in one or more health disciplines with evidence of progressive responsibility.
- Experience ina patient experience or patient relations role in a health care setting, an asset.
- Experience in the use of lean or other process improvement methodologies, an asset.
- Project management experience, an asset.
- Experience with publishing software suc h as Photo Shop & Adobe and managing web content, an asset.
- Exemplifies the hospital values of integrity, accountability, compassion and courage.
- Strong understanding of the principles of patient and family centred care.
- Demonstrated ability to apply these principles in day to day interactions.
- Self-directed and able to manage multiple priorities (stakeholders, complex cases).
- Demonstrated ability to work collaboratively, build strong relationships and maintain partnerships with diver se stakeholder groups.
- Exceptional interpersonal skills.
- Demonstrated ability to think critically and to problem solve.
- Excellent and demonstrated facilitation, mediation and conflict resolution skills.
- Excellent oral and written communicatio n skills.
- Understanding of the healthcare system and familiar with relevant legislation (i.e. Excellent Care for All Act, Public Hospitals Act, Health Care Consent Act, Personal Health Information Protection Act, The Accessibility for Ontarians with D isabilities Act).
- Proficient in the use of all Microsoft office products. Knowledge of R/L solutions, an asset.
- Experience with analyzing data and preparing reports.
- Demonstrated success in establishing, leading and maintaining quality improv ement initiatives related patient and family experience.
- Demonstrated ability to coach, mentor and develop others.
- Experience designing, developing and delivering adult education in different learning environments.
- Experience creating and design ing patient education material using health literacy principles.
- Evidence of ongoing professional development.
- Excellence attendance record.
- All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [form erly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
- All employees of MGH are responsible to contribute to a transparent culture of patient and staff
safetyby adhering to and abiding by patient and staff safety policies and procedures set by MGH.
- All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practic es

- Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption pursuant to the Ontario Human Rights Code.

Michael Garron Hospital (MGH) champions accessibility, diversity and equal opportunity through the creation of an inclusive and diverse work environment. At Michael Garron Hospital,we strive to be an equitable and inclusive employer. We encourage candidates from Black, First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, people of colour, women, people with disabilities and individuals who identify with the diverse communities that we serve, to join the MGH team”.