Patient Experience Panel (PEP) members are former patients and family members of patients who have received care at Michael Garron Hospital (MGH) within the last three years. Members have had experience in various inpatient programs and outpatient clinics including emergency, medicine, surgery, oncology, hemodialysis, and mental health. For more information about the panel view the Terms of Reference.
MGH's Patient Experience Panel meets at least quarterly and members have contributed their insights and feedback into a variety of hospital initiatives and improvement projects. Examples of this work include:
Redesign of the Green Zone in the Emergency Department
Members were walked through the Emergency Department providing specific feedback from the patient and family lens. The improved design and flow through this area has been directly shaped by the input from this panel and has been recognized as a best practice by the Knowledge Institute.
Patient-Oriented Discharge Summary
Members co-created the discharge summary and conversations for patients to manage their health at home.
Mock-up patient rooms and public spaces were previewed by Patient Experience Panel members. Then they provided the planning team with specific feedback at different stages, having direct input into the design of these areas for the new building.
Advance Care Planning
PEP members provided feedback on the content of advance care planning pamphlets and a workbook, as well as on the content of videos and a PowerPoint presentation that is being used for public engagement.
If you are interested in joining Michael Garron Hospital's PEP or if you would like to learn more about the role, please contact us:
- Email: @email
- Telephone: 416-469-6580 ext. 2324