The Patient Experience Panel (PEP) is a committee of Patient Experience Partners that work with hospital staff on projects that impact patient care. Members are former patients and family members of patients who have received care at Michael Garron Hospital (MGH). Members have experience in different inpatient programs and outpatient clinics at MGH. Examples are emergency, medicine, surgery, oncology, hemodialysis, and mental health.
PEP meets at least 4 times a year to give input on hospital initiatives and improvement projects. During COVID-19, meetings are by video using Zoom. Here are some examples of projects PEP has been involved with:
Simulation Interviews
PEP members have acted as a patient or family member during simulation interviews with potential staff. Members bring a unique perspective when looking at a potential staff’s ability to provide patient centred care.
“Made with” Logo
PEP members helped select the language and design used in the “Made with Patients & Families” logo. This logo is used on materials that have been co-created with patients and families.
Health Literacy Training for Staff
PEP members helped inform a health literacy training for staff. They provided feedback on the content, design, and functionality of the training.
Redesign of the Green Zone in the Emergency Department
PEP members provided to improve design and flow. These updates were recognized as a best practice by the Knowledge Institute.
Patient-Oriented Discharge Summary
PEP members co-created the discharge summary that guides conversations for patients returning home. This information helps patients manage their health at home.
Hospital Redevelopment
PEP members provided feedback throughout the redevelopment process. Members also previewed mock-up patient rooms and public spaces to help with the design of these areas.
For more information about PEP, please view the Terms of Reference.
Advance Care Planning
PEP members provided feedback on the content of advance care planning materials. Materials included pamphlets, a workbook, video content, and a PowerPoint presentation.
In addition to the hospital-wide PEP, there are also unit-specific PEP committees:
If you are interested in joining PEP at MGH, or if you would like to learn more about the role, please contact us:
